This notice explains how DE PRIME GROUP LTD (“we”, “us”) handles personal information collected through this website, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
DE PRIME GROUP LTD, Holdenby Close, Retford, DN22 6UB, England, United Kingdom. You can contact us about your data at info@deprimegroup.co.uk or on +44 7407 698349.
What we collect
- Booking requests: your name, company, email address, phone number, the service you need, preferred date and time, site address and postcode, and any details you give us about the job.
- WhatsApp messages: if you contact us through WhatsApp, the messages and your phone number are handled by WhatsApp and by us to reply to you.
- Technical information: your IP address is used briefly to protect our forms from spam and abuse.
How we use it
We use your information to respond to your enquiry, arrange a site survey, prepare a quote and provide the services you book. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running and protecting our business.
We do not sell your information or use it for marketing without your permission.
How long we keep it
Enquiries that do not lead to work are deleted within 12 months. If you become a customer, we keep records for as long as needed for the contract and to meet legal and accounting requirements.
Who we share it with
Only with service providers who help us run the business, such as our website host and email provider, under appropriate safeguards. We may share information if required by law.
Cookies
This website uses a single, strictly necessary session cookie on the booking form to protect it from misuse. It is deleted when you close your browser. We do not use advertising or analytics cookies. Embedded Google Maps and links to social networks may set their own cookies when you use them.
Your rights
You can ask to see, correct or delete your personal information, object to or restrict how we use it, and ask for a copy to be transferred. Contact us using the details above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Last updated: 29 September 2026
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